Privacy Policy – HeartSpace
Effective Date: 15 April 2026
Last Updated: 15 April 2026
HeartSpace (“we”, “our”, “us”) is an online counselling and mental health service based in Noida, Uttar Pradesh, India. We are deeply committed to protecting your privacy and maintaining the confidentiality of all personal and sensitive information shared with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our website or engage with our counselling services.
Who We Are
HeartSpace provides online psychological counselling and emotional wellbeing services to individuals and couples. As a mental health practice, we recognise that the information you share is deeply personal, and we handle it with care, responsibility, and ethical sensitivity.
Key Details:
- Business Name: Heart Space
- Location: Noida, Uttar Pradesh, India
- Services: Online counselling, therapy, emotional wellbeing support
Information We Collect
To provide effective counselling services, we may collect both general and sensitive personal information. This allows us to understand your needs and support you appropriately.
We may collect:
Personal Information
- Full name
- Email address
- Phone number
- Age or date of birth
- Emergency contact details
Sensitive Personal Data
- Mental health history
- Personal experiences and concerns shared in sessions
- Therapy notes, assessments, and progress records
Technical Information
- IP address
- Device type and browser
- Website usage data (via cookies and analytics tools)
How We Collect Information
We collect information directly from you and through your interaction with our services. This ensures transparency and relevance in the data we hold.
Information is collected through:
- Website contact and intake forms
- Appointment booking systems
- Emails, phone calls, or messages
- Therapy sessions (online or otherwise)
- Cookies and website tracking tools
Purpose of Data Collection
Your information is collected only for legitimate and necessary purposes related to counselling and service delivery. We do not collect unnecessary data.
Your data is used to:
- Provide counselling and therapy services
- Schedule and manage appointments
- Maintain confidential therapy records
- Communicate with you (reminders, updates, support)
- Process payments securely
- Improve our website and user experience
- Fulfil legal and professional obligations
Confidentiality of Therapy
Confidentiality is the foundation of our work at Heart Space. We are committed to creating a safe and private space for you to share openly.
We ensure that:
- All therapy sessions and records are strictly confidential
- Your information is not shared without your consent
Exceptions to confidentiality may apply in cases of:
- Risk of serious harm to yourself or others
- Legal obligations (such as court orders)
- Mandatory reporting requirements under Indian law
Legal Compliance
We process your data in accordance with applicable laws and ethical standards.
This includes:
- Digital Personal Data Protection Act, 2023 (India)
- Professional ethical guidelines for mental health practitioners
For international clients:
- We follow GDPR-aligned principles such as:
- Lawful and transparent data processing
- Purpose limitation and data minimisation
- Rights to access, correct, or erase data
- Right to withdraw consent
Data Storage and Security
We take appropriate steps to protect your information from unauthorised access, misuse, or loss. However, no digital system can guarantee complete security.
Security measures include:
- Use of secure and encrypted platforms
- Password-protected systems
- Restricted access to authorised personnel only
Data Retention
We retain your information only for as long as necessary to provide services and meet professional or legal requirements.
Retention guidelines:
- Therapy records are typically retained for 3–7 years
- Data may be deleted earlier upon request, unless legally required to retain it
Sharing of Information
We respect your privacy and do not sell, rent, or misuse your data.
Your information may be shared only with:
- Trusted third-party service providers (e.g., payment gateways, scheduling tools)
- Legal authorities, if required by law
- Professional supervisors (only in anonymised form, if applicable)
Your Rights
You have control over your personal data and how it is used.
You have the right to:
- Access your personal information
- Correct or update inaccurate data
- Request deletion of your data
- Withdraw your consent
- Restrict or object to data processing
📧 To exercise your rights, contact: nancy@myheartspace.in
Cookies Policy
Our website uses cookies to enhance your browsing experience and improve functionality.
Cookies help us:
- Understand user behaviour on the site
- Improve website performance
You can:
- Disable cookies through your browser settings
- Note that disabling cookies may affect certain features
Payments
We ensure that all financial transactions are handled securely through third-party providers.
Please note:
- Payments are processed via secure payment gateways
- We do not store your card or banking details
Children’s Privacy
We take extra care when dealing with minors.
Our policy:
- Services are intended for individuals aged 18 and above
- For minors, parental or guardian consent is required
- We do not knowingly collect data from minors without consent
Third-Party Links
Our website may include links to external websites for your convenience.
Important:
- We are not responsible for the privacy practices of third-party websites
- We encourage you to review their policies separately
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or services.
You should note:
- Updates will be posted on this page
- Continued use of our services indicates acceptance of changes
Contact Information
If you have any questions, concerns, or requests regarding your privacy:
HeartSpace
📍 Noida, Uttar Pradesh, India
📧 nancy@heartspace.in
📞 91-9958156482
Consent
By using our website and services, you:
- Confirm that you have read and understood this Privacy Policy
- Consent to the collection and use of your information as described